I was hoping to get some forum advice. In anticipation of the new Funhouse 2.0 release, I just sourced a Funhouse from a forum member @Rossco . In his own words advised “it is in very good condition” and has had a lot of work on it by Bob at Pinball Toys, very clean” and agreed £3,300 for it.
Admittedly, whilst I didn’t receive many photos, I spoke at length with Nigel on the phone, I asked many questions as to the condition of the machine and in particular the playfield and he assured me its in very good condition and there was a couple of marks which Bob at Pinball Toys painted carefully and mylared over. On reflection I should have asked for more photos and I’ve purchased quite a few pins from forum members and have always got them as described.
Anyways I received the machine today and apart from a tatty cabinet and corroded legs which I could replaced, I am shocked at the condition of the playfield, which to me looks completely mullered.
I immediately got in touch with Nigel who quickly got very defensive when I asserted the playfield is absolutely mullered and more than a couple of touch ups done and I asked to return for a full refund he hanged up the phone on me. I have never asked for a refund before but to me such is the condition it’s completely opposed to what was described. I haven’t asked for some sort of discount and don’t think it’s unfair to ask for a full refund and I take responsibility at my expense to return it back.
Whilst I didn’t get as many photos as I should have, I have it in writing from him that its very clean and very good condition which I think is anything but the actual case.
Could some of the more experienced forum members let me know their thoughts as to how fairly described the condition of the machine was in lieu of the pics. Am I being overly picky here?
Admittedly, whilst I didn’t receive many photos, I spoke at length with Nigel on the phone, I asked many questions as to the condition of the machine and in particular the playfield and he assured me its in very good condition and there was a couple of marks which Bob at Pinball Toys painted carefully and mylared over. On reflection I should have asked for more photos and I’ve purchased quite a few pins from forum members and have always got them as described.
Anyways I received the machine today and apart from a tatty cabinet and corroded legs which I could replaced, I am shocked at the condition of the playfield, which to me looks completely mullered.
I immediately got in touch with Nigel who quickly got very defensive when I asserted the playfield is absolutely mullered and more than a couple of touch ups done and I asked to return for a full refund he hanged up the phone on me. I have never asked for a refund before but to me such is the condition it’s completely opposed to what was described. I haven’t asked for some sort of discount and don’t think it’s unfair to ask for a full refund and I take responsibility at my expense to return it back.
Whilst I didn’t get as many photos as I should have, I have it in writing from him that its very clean and very good condition which I think is anything but the actual case.
Could some of the more experienced forum members let me know their thoughts as to how fairly described the condition of the machine was in lieu of the pics. Am I being overly picky here?
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