Same as buying a used game and people seem to be ok with that.Then after 6 months - a node board, or an LED board goes. You speak to the company in the USA - and it is out of warranty. Then you have to pay top dollar for a replacement.

Stern support don't exactly have a stellar reputation. Unless you have a shed with 20 LEs in your garden that is - then they might look after you!Stern do not support machines that get into the UK (with their wonderful 3 months warranty) unless they came in via electro coin. Serial numbers are logged for this reason.
The price gouging is clearly happening between Stern and Electrocoin. PH have to deal with customers (huge time sink) as well as extend the warranty to 2yrs (extra costs), so they can definitely justify their cut.Contary to peoples beliefs - Pinball Heaven dont make ÂŁ3K per new machine. They also do a 2 year warranty (which I believe other UK companies do, and this comes out of their own pockets.