I got a call today from Doug Skor from Chicago Gaming Company who wanted to discuss my MMr purchase and in particular my open ticket about the poor insert text.
He was very sincere and genuinely listened and took on board what I had to say.
He went into detail about the diffuser fix for the inserts and said how they feel that customers will be happy with the solution.
The said fix will be posted to me around the end of the week so I should have it in a couple of weeks or so.
He also discussed the update and listened and commented on my thoughts about the MMr so far.
They closed my ticket on the strength of this but stressed to get back to him if I was not happy.
Some may say it is a soft soap shut up call but I thought it was a nice touch and felt they really do give a damn for customer satisfaction and giving a quality product.
I will await the fix with an open mind but has anyone else had a call?
Cheers Adie - MMr 0565
He was very sincere and genuinely listened and took on board what I had to say.
He went into detail about the diffuser fix for the inserts and said how they feel that customers will be happy with the solution.
The said fix will be posted to me around the end of the week so I should have it in a couple of weeks or so.
He also discussed the update and listened and commented on my thoughts about the MMr so far.
They closed my ticket on the strength of this but stressed to get back to him if I was not happy.
Some may say it is a soft soap shut up call but I thought it was a nice touch and felt they really do give a damn for customer satisfaction and giving a quality product.
I will await the fix with an open mind but has anyone else had a call?
Cheers Adie - MMr 0565