So Tony,
Lets clarify a few points, just for you...
> your point 1) should it ? Four years for a £8000 - £10000 machine
WOZ ECLE was £6-7k not 8-10. As
@DRD quite rightly points out, pinball is lucky to even exist now, its not like cars or any big industry that can actually sort OUT OF WARRANTY issues like this out FOC. I think if it were the original owner with issues, maybe they have a right to knock on JJP's door asking for help, but not 3 or 4 or 5 people down the line.
> your point 2 ) did you not think to ask why he was replacing so many boards, and was it to do with the known issue of boards failing and needing replacement 3 years ago
No, nor do I ask why people want x, y or z part when they order it off the website every day, he actually asked for a number of the single boards as SPARES. I was aware he had the known LED issue but again, he asked me to order the boards for him as he didn't expect them under warranty either.
> your point 3) If a manufacturer has issues with a component failing they will recall like Samsung, lots of car companies ( this is not a £200 tv, but a very expensive toy )
I can't put it better than David Dodds did, pinball would be bankrupt or the price would be double. You try to get parts out of Stern UNDER warranty, never mind 4 years on. Not a chance in hell. So, we all know those Stern DMD's are crap right, its common that lines are stuck on, pretty much most games have this problem at some point. Can you ask Stern if they are giving them lifetime warranties because I think if I did they would just crease over laughing.
> your point 4) my name is Tony Molloy, and i have bouhgt a pinball through you, a stern.never had any issues with it, and was delivered fine.
Thanks for that, duly noted.
> your point 5) didnt say you should help with money
You keep missing the fact that A) I was asked for order from JJP these board. B) I wasnt asked to try and get them under warranty. C) This game is a parallel import, I am not supporting parallel imports just like no one else would PERIOD.
>
your point 6) so you agree there is a problem and you corrected it FOC, for your customer so get on to JJP for this guy and ask your mate to correct his problem with no money from you , just influence and doing the right thing.[/QUOTE]
Actually I sent the customer (not
@Jonwolf) a board I had in stock, I would have actually done the same for Robert had I had the boards he requested in stock...
I am not going to revisit this now, I have made the facts clear.
Now, stop stressing yourself about something that does not concern you.
Phil