Indeed. There was a similar article on the Gunard that included a complaint from someone who had ordered something from a company called OnePiece or something. She was outraged at the fact that she was being asked to pay VAT and customs, as the website explicitly said that there would be no additional charge for VAT and customs. What does it actually say?Yep totally agree, same thing applies to the Guardian as a newspaper
NO EXTRA CUSTOMS OR VAT ADDED. SHIPPED FROM INSIDE THE EU.
Admittedly, it's in very fine print, but people - keep up!