I've recently purchased an item off of the internet, from a company that have been trading on the internet/TV for numerous years. The item was in a flash sale for 1 hour and was discounted by approx. £900
I received an email confirming my purchase and an order number for said item.
I've checked today when the item is going to be delivered only to see Status: Cancel on the order.
After a very lengthy phone conversation with their customer service department, I was told it was a system error and the discount was incorrect, that is the reason for the cancellation.
The item is now back on the website for the full amount.
Do I have any legal rights to the item at the price I received order confirmation for?
If so, how do I proceed to secure this?
I tried to speak to someone of higher rank, but after being put on hold 4 different times I was told that he wasn't authorised to do that.
I received an email confirming my purchase and an order number for said item.
I've checked today when the item is going to be delivered only to see Status: Cancel on the order.
After a very lengthy phone conversation with their customer service department, I was told it was a system error and the discount was incorrect, that is the reason for the cancellation.
The item is now back on the website for the full amount.
Do I have any legal rights to the item at the price I received order confirmation for?
If so, how do I proceed to secure this?
I tried to speak to someone of higher rank, but after being put on hold 4 different times I was told that he wasn't authorised to do that.