Misrepresented eBay Goods

[DRD]

I bought some Alessi kitchenware on eBay

The seller lied about condition, the gear was not damaged in transit. One of the two items is fine, the other is well worn and indeed broken. I paid with Paypal. The item was delivered by post. The seller is ignoring my correspondence. The item qualified for eBay's Money Back Guarantee.

I have not been in this position before. I'd be happy with a partial refund or full refund.

How do you best go about getting this resolved please ? My biggest fear would be returning them and not even getting a refund

Thank you

 

[Andydn]

I bought some Alessi kitchenware on eBay

The seller lied about condition, the gear was not damaged in transit. One of the two items is fine, the other is well worn and indeed broken. I paid with Paypal. The item was delivered by post. The seller is ignoring my correspondence. The item qualified for eBay's Money Back Guarantee.

I have not been in this position before. I'd be happy with a partial refund or full refund.

How do you best go about getting this resolved please ? My biggest fear would be returning them and not even getting a refund

Thank you

You can start a returns request (even if you don’t want to return the items - ie: you may want a partial refund). This should start a dialogue between you and the seller. If the seller is unresponsive eBay can step in after a length of time (approx 10 days I think). And if you have photos, and the items were misrepresented, and the seller is not responding they will side with you and refund you. (In my experience anyway).
You can also ring eBay and I’ve got through quickly and found them very helpful in the past.
Good luck

 

[Rob zombie]

You just need to file a dispute stating that the items are not as described. eBay will step in eventually and force the seller to refund. eBay ALWAYS sides with the buyer. Right or wrong.

 

[AlanJ]

ebay always sides with the buyer 99%

 

[johnwhitfield]

Is your PayPal linked to a credit card? If so just contact them and get them to freeze the charge. After that it’s no longer your problem

 

[AlanJ]

just open a dispute on ebay. that’s the correct and best way to deal with this. ebay immediately freeze the seller funds. and if the seller has ****ed off, they will cover it.

 

[Pick Holder]

All the correct advice. Start a dispute. It may take some time but you will get refunded.

 

[Annualman]

All the correct advice. Start a dispute. It may take some time but you will get refunded.

Yes that's the only way - and you will likely win - speaking as a seller who has had to refund following bogus claims - Ebay side with buyers.

 

[ianw]

Paypal reclaim works well. Just got my money back from pinball bazaar, for parts posted and never arrived