I visited HLD showroom and they are a very accommodating bunch.
Of course, used pins look way over priced - are they targeting the uneducated pin buyer?
They do have massive overheads with staff and showroom.
I was disappointed with knowledge the staff had with the pins but this was general sales guys I was talking to.
Remember the split cab they had in the showroom - yikes !! But to be fair, when I pointed this out they were prepared to drop money off.
Also, they delivered my brand new Namco PacMan Party Arcade back in 2014.
Turned up, beat-to-**** - damaged cab, chipped glass covering screen - looked like someone had stubbed a fag out on the console

I spoke to sales guy, he said at the time that he didn’t see an issue as they normally go into commercial premises etc....... WTF!!!
Anyway....... after waiting a month or two, they delivered a minty brand new one - zero issues.
I tried to package the old one up for them.
The delivery guys just turfed it into the van.
I kinda felt sorry for it

So HLD came good in the end—— that’s why I purchased my IMDN from them before I heard of Pinball Heaven
