Hey folks, a bit random but worth an ask.... I bought a second hand tread around 9 months ago (I'm in the UK), the original owner had it for 11 months. In total, it's been used less than 80 times between me and the original owner (I know the original owner and know how little she used it, and I can also see her record in Peloton) and is immaculate. However, the motor is failing which seems pretty poor quality from a company that prides itself on making a good product. Peloton offer a 3 year warranty, but tell me that they won't transfer that to the second user, and of course I know If have no legal standing here. They are quoting me just under half the cost of a new tread to get this one repaired, which seems to pretty outrageous for a supposed quality product that it meant to be used day in day out, but has failed after under 100 runs in not even two years. I like Pelotons content, and would like to keep this, but honestly I can't afford, or justify, paying almost half the value of a new tread to get this one repaired.
So, my question - does anyone know of independent repairers for Peloton. I don't need a whole new base, the one I have is immaculate, I just need a new motor.
So, my question - does anyone know of independent repairers for Peloton. I don't need a whole new base, the one I have is immaculate, I just need a new motor.
Had I realised how bad the fault would be I would have done that, but it started off quite innocuous and so I called up which then made them aware that I wasn't the original owner.
