HNRC owe me £10,200. They've owed me this since April 2020. I've tried numerous times to get it refunded but their phoneline cuts off after 45mins in the queue. When I do get through and speak to a human they apologise profusely and almost seem on the brink of tears in sympathy at times. And then I get a generic letter a few days later telling me I paid the correct amount of tax for 2019-2020. The incorrect tax was in M01 2020. I think I'm about to explode. I don't expect an answer or a long list of all the pinball machines I could've had for that money. Just need to get it off my chest!
****ers!!
****ers!!