Disagree - Spooky were f**** awful with the way they handled the R&M flipper issue. I was getting really frustrated with lack of communication - I asked the poor support guy who was getting the brunt of my frustration to escalate it to the top - he tells me he did, yet I heard nothing from them - not a jot. radio silence. I had to do all the running and pushing and it was another forum member here who tipped me off the the beta release that sorted my issues. Ive also been let down by them on a request for a user manual. They are ****e at communicating. You don't even get a email to say a new version of the sw is available. I mean come on - how hard is it - especially for a small vendor like that - their customer service should be much better than say sterns as they have less machines out there, less staff to miss communicate, less layers of mgmt for things to get lost in, less customers.
Wont be getting any more NIB orders from me - just out of principle - even if they did my favourite ever theme.