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DRD

DRD

Site Supporter
1 10 Years
Joined
Oct 26, 2014
Messages
5,633
Location
Newark
Guys

Have been using ebay since the early 2000s, without a hitch. Recently installed a new kitchen so sold off my old appliances as collection only items. These appliances were top brand items in good working order, and in daily use. Sold a dishwasher and an oven to the same guy. These were listed separately and sold as working, giving the buyer the option to to try them before paying. Power and drains were still connected up

I received positive feedback on the dishwasher. Then a few days later, out of nowhere, without a word, negative feedback on the oven claiming it needed an expensive repair that I would have been aware of.

The buyer inspected prior to paying, paid £50 cash then posted negative feedback saying it needed a £150 repair !

Is there anything I can do as this has now tarnished my 100 percent ebay score

Thanks
 
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ebay will usually take buyers side unless feedback is malicious or libelous. for instance if someone claims non receipt and you have proof a quick threat to ebay usually works.
 
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They will not remove it i'm afraid. Once upon a time, maybe. But these days you have no chance. Best thing to do is leave a calm, factual response to the feedback. Up until last year a big part of my business came from Ebay sales. I used to dispute unfair negative feedback and 9 times it of 10 it would be removed. Then they changed their policy and there is zero chance you will get anything like that removed. They will say you cannot prove it is unfair/untrue. Do not waste your time or sanity arguing with them! Trust me. I had to buy a punchbag that I could batter the **** out of every time I had to deal with Ebay staff. Total headache. So glad I don't have to anymore. It was always the worst part of my day.
 
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I shouldn't worry too much about it - my wife had a buyer buy something then not respond to any messages for a couple of days, so she offered it to the next bidder. Then the original bidder came back and started complaining we hadn't waited and left negative feedback. Annoying at the time, but it hasn't affected our ability to use the account (we added a comment in response so people could see our side of the story if they wanted to - best to keep that calm like Dean said though, as I think the buyer can respond to the response)
 
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I agree about the wisdom of leaving a calm measured response. If I look at feedback I'm much more concerned by a seller who has a rant at negative feedback than buy the odd negative feedback itself. After a while this 'blemish' will wear off from your rating anyway.
 
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If you've got plenty of positive feedback and this is the only bad one, people will read it and think he's a nobhead. Good advice about the calm measured response


Sent from my iPad using Tapatalk
 
This has really shaken my confidence in eBay. I had previously met so many decent folk, had a chat, cup of tea. I thought that if folk could see the item and test it before they paid for it, that would eliminate hassle like this

Then this moron shows up. Late. Vehicle too small to get the goods in so he had to make two trips. Had not even thought about how he was going to move two bulky items. Had to lay the dishwasher and oven on their sides to get them in his vehicle. Left something in my kitchen so I had to call him and get him back a third time

I contacted said moron ...

"Hi
What happened with the oven please ? You did not contact me to say there was any sort of a problem. This was working in my house.

D"

Moron responded ...

"It's the dishwasher, I must have clicked the wrong one. The sump had cracked some time ago"

So moron had even left his dishonest feedback against the wrong item.
 
The moron paid cash. Saw the goods before he paid. We have put a new kitchen in a new room. So the goods were in the old kitchen. It is not like i dragged them out of a shed. I reckon he is either lying or damaged the goods in transit

Every time you sell anything on ebay you run this moron risk where the buyer can trash your reputation out of spite/ ignorance/ stupidity

When I met him, I immediately felt nervous. But if I had told him to walk away as he did not have a suitable vehicle for transport, he could have still trashed my reputation
 
Sell a load of funny crap from around your house or pin bits worth f all and put the links up here, we'll all pay pennies and give blistering feedback slating anyone who says otherwise therefore restoring your reputation whilst clearing out your junk for cash. S*** have I just unearthed your master plan inadvertently?! Either way it's win win!
 
DRD said:
The moron paid cash. Saw the goods before he paid. We have put a new kitchen in a new room. So the goods were in the old kitchen. It is not like i dragged them out of a shed. I reckon he is either lying or damaged the goods in transit

Every time you sell anything on ebay you run this moron risk where the buyer can trash your reputation out of spite/ ignorance/ stupidity

When I met him, I immediately felt nervous. But if I had told him to walk away as he did not have a suitable vehicle for transport, he could have still trashed my reputation
Click to expand...

O good David !!!
Because that "moron" could have claimed he's money back through PayPal , which has happened to me !
 
The message was sent through ebay.

If ebay read the correspondence he sent me before collection, it is obvious that this guy is a moron
 
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