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Access very slow from my IP address

GlebeCS

GlebeCS

Site Supporter
Joined
Oct 7, 2012
Messages
125
Location
Norfolk
I have an issue when accessing the site from my home connection, pages fail to load or take minutes.

If I connect to a VPN then the site works fine, as it does from my work internet, so I assume it is specific to my IP address

Can someone look at this , maybe my IP has been blocked somehow?

I can pm the IP concerned if required?

Thanks,
Andy
 
Please PM me the IP and i'll take a look.

Have had a quick look at the couple of ip's i can see (the one you posted this message from and the one that you registered with) and cant see any immediate issues...

Cheers
 
It could be a DNS issue and that takes time to resolve. Let us know your OS and I will tell you a quick way to test it.
 
Hi, as soon as I connect to a VPN its fine, currently on a belgian one, I am using OSX Mavericks but using my Galaxy Note from my home IP address exhibits the same issue
 
Your VPN could be using a different DNS server. Your Note and Mac could be using the same DNS resolver supplied by your ISP. Is it BT because I have had terrible trouble with them?

Bring up the terminal app (Applications\utilities).
type: ping www.pinballinfo.com
Hit return. Watch for a delay
Then type: ping 195.62.28.254
Hit return. Is the delay less?
If a ping to www.pinballinfo.com is slower then it likely to be a DNS issue.
You can also check which DNS server your mac is using via the following:
cat /etc/resolv.conf | grep nameserver
But I expect that will give the IP of your local router that connects to the internet. You can add in another DNS server on your local machines under the System Preference\Network\Interface(Ethernet for wired or Wi-Fi), in the Advanced area is a DNS tab where you can add more. Google DNS is quite quick.
https://developers.google.com/speed/public-dns/
If you add in the google DNS and the try, it will test if your original DNS was causing the delay.
 
Hi, ping is similar on the URL and the IP address (around 20ms), I already use google DNS, I had a PC business for a few years and am pretty sure I have eliminated anything my end, I am with Zen fibre internet, Zen at work too and have no problems there, again I had to connect to a VPN to reply here, very odd
 
Zen are good - I used em for years with no real issues - and unlike Virgin they treat you like grown ups as soon as they realise you know what you are on about :D

Cant really explain it. Server is hosted in the UK so not far to go.....
 
Try a tracert and see if you have really slow connection at one step along the route

tracert pinballinfo.com and post results
 
For the mac (or linux system) you will need to do:
traceroute -I pinballinfo.com

-I forces ICMP Type 8 (ECHO)
 
Last edited:
That is far too many hops:
2 172.16.12.5 (172.16.12.5) 5.717 ms 6.011 ms 6.925 ms
3 * * *
4 217.41.217.45 (217.41.217.45) 6.288 ms 6.933 ms 5.478 ms
5 212.140.235.66 (212.140.235.66) 9.322 ms 10.213 ms 9.097 ms
6 213.120.182.71 (213.120.182.71) 10.538 ms 9.626 ms 9.096 ms
7 31.55.164.109 (31.55.164.109) 9.424 ms 9.577 ms 9.446 ms
8 acc2-10gige-0-1-0-6.bm.21cn-ipp.bt.net (109.159.248.222) 9.390 ms
acc2-10gige-0-1-0-5.bm.21cn-ipp.bt.net (109.159.248.218) 11.030 ms 10.254 ms
9 core1-te0-3-0-15.ilford.ukcore.bt.net (109.159.248.152) 17.622 ms
core2-te0-15-0-16.ealing.ukcore.bt.net (109.159.248.160) 15.349 ms
core1-te0-3-0-15.ilford.ukcore.bt.net (109.159.248.152) 18.909 ms
10 peer2-xe11-0-0.telehouse.ukcore.bt.net (109.159.254.130) 13.388 ms 35.970 ms 13.589 ms
11 t2c3-xe-2-1-0-0.uk-lon1.eu.bt.net (166.49.211.188) 14.135 ms 13.981 ms 14.586 ms
12 be3035.ccr21.lon01.atlas.cogentco.com (130.117.14.169) 14.490 ms 15.100 ms 14.927 ms
13 te3-2.ccr01.lon10.atlas.cogentco.com (130.117.51.178) 14.118 ms 14.265 ms 14.265 ms
14 te3-2.ccr01.lon15.atlas.cogentco.com (154.54.57.234) 14.585 ms 13.966 ms 13.836 ms
15 te3-2.ccr01.lon14.atlas.cogentco.com (154.54.58.49) 15.972 ms 14.257 ms 14.589 ms
16 te0-6-0-3.rcr21.lhr01.atlas.cogentco.com (130.117.51.185) 17.110 ms 15.092 ms 15.571 ms
17 149.6.8.226 (149.6.8.226) 14.426 ms 14.358 ms 16.492 ms
18 switch-a-003.prgn.misp.co.uk (91.146.104.6) 17.670 ms 15.411 ms 14.790 ms
19 pinballinfo.servers.prgn.misp.co.uk (195.62.28.254) 15.390 ms 16.405 ms 15.544 ms

Up to hop 11, my packet has not left BT. Without the -I switch (ICMP Type 8) packets, it goes into a timeout at my hop 18 so I assume some sort of ICMP type 11 filter is on place on the end firewall.
 
traceroute to pinballinfo.com (195.62.28.254), 64 hops max, 72 byte packets

1 192.168.0.1 (192.168.0.1) 0.630 ms 0.383 ms 0.234 ms

2 losubs.subs.dsl3.th-lon.zen.net.uk (62.3.84.25) 20.970 ms 19.636 ms 19.497 ms

3 ge-2-1-0-131.cr2.th-lon.zen.net.uk (62.3.84.253) 20.691 ms 23.104 ms 25.971 ms

4 xe-0-4-0-7.r02.londen03.uk.bb.gin.ntt.net (83.231.235.229) 24.724 ms 21.642 ms 21.474 ms

5 ae-2.r02.londen01.uk.bb.gin.ntt.net (129.250.3.1) 21.471 ms 31.896 ms 26.309 ms

6 ae-1.r03.londen01.uk.bb.gin.ntt.net (129.250.3.37) 27.782 ms 27.103 ms 26.444 ms

7 62.73.179.150 (62.73.179.150) 24.961 ms 23.688 ms 19.731 ms

8 switch-a-003.prgn.misp.co.uk (91.146.104.6) 20.971 ms 20.453 ms 23.076 ms

9 pinballinfo.servers.prgn.misp.co.uk (195.62.28.254) 20.506 ms 21.371 ms 21.231 ms
 
No obvious issues there

Probably just the NSA intercepting your traffic then. VPN will foil them :wave:
 
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