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Have you checked the power at the coil and all fuses for coil power? The message on screen is talking about another device, so see if there is a link to the set of them. i.e all in 1 group.
High current coils group 1 is a link , so check F6, F20, F21. Voltage output is stated as 50v, but maybe upto 70v if you test when not under load.
Thanks for responses guys, was a rookie error on my behalf. Just noticed the wire ramp was fouling the curved metal guide.
The ball was getting stuck previously hence why I gently bent the curved guide to a better angle. Now I’ve repositioned the wire ramp the balls releasing normally (so the bend worked) and the fault message has gone?!?