Hi
I'm really struggling with my phone and wondering if anyone who knows more can help:
Problem is my son set up lots of email accounts on the phone and I deleted them as didn't want them there but in doing so also I also accidentally deleted the original microsoft account that was used to originally set up the phone and where all my phone contacts are stored. So I can still see these phone contacts on this microsoft account using the pc but by deleting the account from the phone it's deleted all the phone numbers!!!
So I thought add the original account back on the phone and all will be OK but it's not syncd the numbers across and maybe because there is still one of my son's accounts on my phone. I believe the phone thinks this is the primary account now and therefore will not let me remove it even though it let me remove the original primary account I set up last year!
So I've gone into my son's account on the pc and removed the link to the phone on his account and repeated the same on the account through the phone itself but the account still shows up on the phone.
Looking through advice it seems to suggest I then need to reset the phone but assuming it means a factory reset I lose all my message history etc which I'm not willing to do. Have taken battery out for soft reset but no joy.
At worst I can manually add the phone contacts back in but would rather be able to import them back but seems that I can't until I remove my son's account which isn't critical for me but does seem to be critical to the process of getting the numbers back.
So wondering if anyone knows how to get the phone numbers back please. Will be at Swavesey if easier to do with the phone there! Appreciate any help.
Suffice to say won't be getting a windows phone again as not the only problem I've had and similarly won't be letting my son set up random accounts on it any more!
Cheers
Greg
I'm really struggling with my phone and wondering if anyone who knows more can help:
Problem is my son set up lots of email accounts on the phone and I deleted them as didn't want them there but in doing so also I also accidentally deleted the original microsoft account that was used to originally set up the phone and where all my phone contacts are stored. So I can still see these phone contacts on this microsoft account using the pc but by deleting the account from the phone it's deleted all the phone numbers!!!
So I thought add the original account back on the phone and all will be OK but it's not syncd the numbers across and maybe because there is still one of my son's accounts on my phone. I believe the phone thinks this is the primary account now and therefore will not let me remove it even though it let me remove the original primary account I set up last year!
So I've gone into my son's account on the pc and removed the link to the phone on his account and repeated the same on the account through the phone itself but the account still shows up on the phone.
Looking through advice it seems to suggest I then need to reset the phone but assuming it means a factory reset I lose all my message history etc which I'm not willing to do. Have taken battery out for soft reset but no joy.
At worst I can manually add the phone contacts back in but would rather be able to import them back but seems that I can't until I remove my son's account which isn't critical for me but does seem to be critical to the process of getting the numbers back.
So wondering if anyone knows how to get the phone numbers back please. Will be at Swavesey if easier to do with the phone there! Appreciate any help.
Suffice to say won't be getting a windows phone again as not the only problem I've had and similarly won't be letting my son set up random accounts on it any more!
Cheers
Greg
