Ordering parts from jjp

Spadge

Site Supporter
Nov 8, 2016
1,448
845
113
Wakefield
#1
Hi, I recently ordered some parts for my woz from jjp as I’m converting it to an emerald green version, with trim and various decals, mods.

Unfortunately it wasn’t packed properly and all 4 legs had fallen out along the way, the topper I’d ordered was also smashed in two. Later I found that the shooter housing wasn’t prepped for powder coating properly and the screws don’t fit as a result - all pretty disappointing.

To add insult to injury, parcel force just put the package in my hallway saying it was given to me and signed for (a pic of the signature which wasnt me was available).

Multiple complaints are underway, I’m not s fan of hassle and generally my many orders arrive safe and sound from everywhere.
 

philpalmer

Site Supporter
Oct 21, 2013
904
1,329
93
#2
You should have gone through the UK distributor (me) if you don't want the hassle of importing yourself etc. I just brought a container over so would have one in there, carriage and damage free :)

Phil
 
Likes: Chris
OP
OP
Spadge

Spadge

Site Supporter
Nov 8, 2016
1,448
845
113
Wakefield
#3
Fair enough Phil, never really had many issues buying bits from the USA, just seems like rank bad packing on JJP’s part - legs must have been loose in a flimsy box.

Also they were fairly specific items ordered from their support store, nothing you’d really find in stock elsewhere.

As you know one of my first stops for most parts is a place in Preston ;-)
 
Last edited:

philpalmer

Site Supporter
Oct 21, 2013
904
1,329
93
#4
Yeah I know :)

Just so frustrating when something that would have been so easy for me to sort for you has ended up being such a pain.

P
 

Durzel

Well-Known Member
Oct 1, 2017
994
271
63
Bath, UK
#5
You won't get anywhere with Parcelforce I'm afraid, I've never heard of anyone who has. The warehouse manager here basically can't be bothered even raising disputes anymore.

Very shoddy packing on the part of JJP though, there's no reason for this stuff to get damaged in transit if they are packed properly. Also extra disappointing given the time it takes for stuff to arrive from the States, and the initial excitement in receiving it.
 
OP
OP
Spadge

Spadge

Site Supporter
Nov 8, 2016
1,448
845
113
Wakefield
#6
Yeah, although I didn’t get a choice with Parcelforce, they are just the agents and signature stuff aside likely not responsible for the packing and breakage.
 

DRD

Site Supporter
Oct 26, 2014
3,424
2,206
113
Newark
#8
You spend all that dough with JJP, the firm simply treats you like a cùnt.

Phil actually provides a service. He is a great buffer between the geeks who care and the manufacturers that don't. JJP does not give a rat's ****, my NIB Dialed-in was a bad joke.

If you want a nice, modern, shiny, clean pinball machine with great sounds and a TV screen - JJP and Stern will supply you with one but both will treat you like a mug.
 
Likes: Durzel
OP
OP
Spadge

Spadge

Site Supporter
Nov 8, 2016
1,448
845
113
Wakefield
#9
I figured that the stuff I ordered was likely provided to them. Will see how they handle it. Basic stuff was packing it poorly given it had 4 heavy legs in it once! The housing threads was poor but expect the QA failed. I can’t accept poor QA on a 9k machine but anticipate it happens elsewhere.